Employability - Introduction to customer service
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clicking on the appropriate icon. (If there is more than one course,
select the Course with the start date that suits you):
NOTE: All enrolments are subject to validation by Redbridge Institute and do not guarantee a place on a course.
| AH8727 | Introduction to customer service | 21/06/2024 | 21/06/2024 | 9:30 AM | 12:00 PM | Gants Hill Campus | Fri |  |  |
Information about fees and concessions will be available on the next page
Some courses may only be available for enquiries due to limited places
More information about this Course
How will the course benefit me?
This workshop will benefit those who wish to learn about or improve their customer service skills and increase customer satisfaction
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What will I learn?
What makes good and bad customer service
How to deal with difficult customers
Is the customer always right or satisfied?
Role play
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Career Opportunities
Learners can enrol on other employability related workshops or attend the Employability Hub for one to one support
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Entry Requirements
There are no entry requirements to join this workshop, however you will need a good understanding of written and spoken English to participate
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Additional Material Cost
The workshop is free, there are no extra costs
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Health & Safety
Usual classroom health and safety
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How will the course be delivered?
This workshop will be delivered face to face
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Employability
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